Definition of Insanity: Doing the same thing over and over and expecting different results. Definition of Hyper Insanity: Doing the same thing over and over and expecting the SAME results. Rationale: During a period of accelerated economic change, it is foolhardy to think that the things you did in the past, even as recently as a few [...]

Process is overrated and CONDITION is underrated. Many business managers love to masque ineffectiveness and lack of performance with misguided thoughts about poor process. Sound business practices and processes are certainly important, but good processes alone are not sufficient. When great processes are applied in lousy conditions, the results will be lousy most of the time. When [...]

Companies that intend to remain competitive understand that the most important factor is their ability to service customers. A lot of emphasis in recent years has been on cost cutting and doing more with less. Keep your efforts focused on this while at the same time building effectiveness. I often see service levels diminish as [...]

The evolution of mankind is going something like this… -Primitive Stone Age, Hunters and Gatherers (began many years BC) -Agriculture Age (began about 20,000 BC) -First Information Age (about 1440 with the invention of movable type printing-Gutenberg) -Industrial Revolution (began late 1800′s) -Second Information Age (began exactly one day after Bill Gates finished potty training) [...]