The point of leadership is to show up as an example and have people re-commited to what THEY want to achieve. The Key: What THEY want to achieve. This has less to do with you and more to do with your followers.

Companies that intend to remain competitive understand that the most important factor is their ability to service customers. A lot of emphasis in recent years has been on cost cutting and doing more with less. Keep your efforts focused on this while at the same time building effectiveness. I often see service levels diminish as [...]