If you have been involved in operations for any length of time, you undoubtedly have heard the old story that trying to fill a 5-pound bag of potatoes with 10 pounds of potatoes always results in mashed potatoes! Yet, even today, I keep encountering clients that behave as if they never heard of this truism [...]

Process is overrated and CONDITION is underrated. Many business managers love to masque ineffectiveness and lack of performance with misguided thoughts about poor process. Sound business practices and processes are certainly important, but good processes alone are not sufficient. When great processes are applied in lousy conditions, the results will be lousy most of the time. When [...]